THE KILO COOKIE

Refund Policy - Chockie Bakehouse

Postal Orders: Due to the nature of our products, we can’t offer refunds or exchanges on food items.

Incorrect or Incomplete Shipping Address: If you provided an incorrect or incomplete shipping address, we cannot offer a refund or replacement.

Uncollected Items: If your item has had multiple attempted deliveries from the courier and you haven't collected it, resulting in its return, we can't offer a refund or replacement.

Faulty or Incorrect Items: If your item arrives faulty or incorrect, please provide a photo of the defect for us to assess refund eligibility. Without a photo, we are unable to process your claim.

Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To complete your return, we require an order number or proof of purchase. To start a return, contact us at info@chockiebakehouse.com. If your return is accepted, we will issue next steps via email.

Thanks

Pick Up orders must be made 2 days in advance. If your desired date is not showing, this date is already fully booked or is no longer available as it falls within two business days. THANKS!

Pick up info.

We are open Monday to Saturday for Pick Up Orders within CHocKie business hours:

Mon-Saturday: 7AM - 1PM

85 DESHON ST. 

WOOLLONGABBA QLD 4102

Delivery Details:

• Service Area: Up to 10km from 85 Deshon Street, Woolloongabba.

• Delivery Days: Monday to Friday

• Delivery Time: 2:00 PM to 4:00 PM

• Delivery Fee: $15 per order

• Free Delivery: Orders totaling $150 or more qualify for free delivery.

Additional Notes:

• Please ensure someone is available to receive your delivery during the designated time frame.

• Orders must be placed in advance to ensure timely delivery.

Thank you for choosing Chockie Bake House for your treats! If you have any questions, please don’t hesitate to contact us.